1. Introduction

Preplume ("we", "our", or "us") operates the Preplume platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including when you make a purchase or subscription.

2. Information We Collect

We may collect:

• Account information: name, email address, password (hashed), and profile preferences
• Usage data: progress on problems, time logs, revision groups, and how you use the platform
• Device and log data: IP address, browser type, and general location (e.g. country) for pricing and security
• Contact messages you send us via the website

3. Payment and Subscription Data

When you subscribe to a paid plan, we use a third-party payment processor to handle payments. We do not store your full card number or sensitive payment credentials on our servers.

Payment processor: We use Cashfree Payments ("Cashfree") to process payments. Cashfree may collect and process payment details (e.g. card details, UPI ID, bank account information) in accordance with their privacy policy and applicable law. We receive from Cashfree: order ID, payment status, and limited transaction information necessary to activate your subscription and for record-keeping. Your payment data is subject to Cashfree's privacy practices and security standards.

We store: plan type (e.g. India/Overseas), order identifier, amount, currency, and subscription status so we can provide and manage your premium access.

4. How We Use Your Information

We use the information we collect to: provide and improve our services; process subscriptions and payments; personalise your experience; send service-related communications; detect and prevent fraud or abuse; comply with legal obligations; and, with your consent where required, for marketing.

5. Cookies and Similar Technologies

We use cookies and similar technologies for authentication (e.g. keeping you logged in), preferences, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Sharing and Disclosure

We may share your information with: (a) payment processors such as Cashfree to complete transactions; (b) service providers who assist in hosting, analytics, or support (under confidentiality obligations); (c) authorities when required by law or to protect our rights and safety.

7. Data Retention and Security

We retain your data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. We implement reasonable technical and organisational measures to protect your data; no system is completely secure.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us using the details below.

9. Changes and Contact

We may update this Privacy Policy from time to time; we will post the revised version on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related requests or questions, contact us through the contact form on our website or at the email address provided there.